Expressions for starting, continuing and ending a transactional conversation

 Expressions for Starting, Continuing and Ending a Transactional Conversation

1. Expressions for starting a transactional conversation:

“Could I have a moment of your time?”

“Excuse me, I need your assistance.”

“I was wondering if you could help me.”

Example of the use of expressions in a conversation:

A: "Excuse me, I need your assistance. Could you help me find the electronics section?"

B: "Of course, it's on the second floor."

2. Expressions for continuing a transactional conversation:

“Could you tell me more about that?”

“That’s interesting, could you explain further?”

“I see, and what happens next?”

Example of the use of expressions in a conversation:

A: "The electronics section has a wide range of products."

B: "That's interesting, could you explain further?"

A: "Sure, we have everything from laptops to home appliances."

3. Expressions for ending a transactional conversation:

“Thank you for your help.”

“I appreciate your assistance.”

“That’s all I needed to know, thank you.”

Example of the use of expressions in a conversation:

A: "You can find the laptops in aisle 5."

B: "That's all I needed to know, thank you."

Here are another examples of expressions for starting, continuing, and ending a transactional conversation:

1. Expressions for starting a transactional conversation:

“I’d like to discuss something with you.”

“May I ask for your help with something?”

“Could we talk about…?”

Example of the use of expressions in a conversation:

A: "May I ask for your help with something? I'm having trouble understanding this report."

B: "Sure, I'd be happy to help. What part are you having trouble with?"

2. Expressions for continuing a transactional conversation:

“Can you elaborate on that?”

“What do you mean by…?”

“Could you clarify…?”

Example of the use of expressions in a conversation:

A: "The data in the report is inconsistent."

B: "Can you elaborate on that? Which part of the data is inconsistent?"

A: "The sales figures for the last quarter don't match our records."

3. Expressions for ending a transactional conversation:

“I’m glad we could discuss this.”

“Thank you for your time.”

“Let’s talk again soon.”

Example of the use of expressions in a conversation:

A: "I see, we'll have to look into that discrepancy. Thank you for bringing it to my attention."

B: "I'm glad we could discuss this. Let's talk again soon."

Here's a sample conversation incorporating expressions for starting, continuing, and ending a transactional conversation:

A. Example 1 

Starting:

Customer: Good morning. I hope you're doing well. I'm interested in purchasing a new smartphone. What's new? I wonder if you could help me with that.

Salesperson: Good morning! I'm doing well, thank you. Of course, I'd be happy to help you find the perfect smartphone. What specific features are you looking for?

Continuing:

Customer: I'm looking for a phone with a good camera and long battery life. Can you show me what options you have? 

Salesperson: Absolutely! Well, let's get started. We have several models that meet those criteria. For example, the XYZ model has a high-resolution camera and an impressive battery life. Let me show you.

Customer: That sounds great. What about the warranty and any ongoing promotions?

Salesperson: Good question! All our phones come with a standard one-year warranty, and we currently have a promotion where you can get [specific offer] with your purchase.

Ending:

Customer: Thank you for your help. I'll consider my options and get back to you.

Salesperson: You're welcome! If you have any more questions or if there's anything else I can assist you with, feel free to come back anytime.

Customer: I appreciate the information. I'll think about it and reach out if I have more questions.

Salesperson: No problem at all. Take your time, and don't hesitate to contact us if you need further assistance. Have a great day!

B. Example 2

Starting Expressions:

Dian: “May I ask for your help with something, Rico? I’m having trouble deciding which university to attend. So, what do you think about it?”

Rico: “Of course, Dian. I’d be happy to help. What universities are you considering?”

Continuing Expressions:

Dian: “ I want to talk about two popular universities in Indonesia. I’m considering either the University of Indonesia or Gadjah Mada University.”

Rico: “That’s interesting. Can you elaborate on that? What are the factors you’re considering?”

Dian: “Well, I’m looking at the quality of the programs, the location, and the campus culture.”

Rico: “I see, and what happens next? Have you visited both campuses?”

Dian: “Yes, I have. Both campuses have their own unique appeal. It’s a tough decision.”

Rico: “What do you mean by ‘unique appeal’? Could you clarify?”

Ending Expressions:

Dian: “Yes, it’s not easy. But discussing it with you has helped me think through it.”

Rico: “It's nice talking to you to discuss about this. Let’s talk again soon, maybe you’ll have made a decision by then.”

Dian: “That sounds like a plan. Well, I have a class in a few minutes. Thank you for your time, Rico.”

Rico: “You’re welcome, Dian. I’m always here to help.”

Dalam percakapan transaksional, ekspresi memulai (starting), mempertahankan (continuing), dan menyimpulkan (ending) sangat penting. Berikut adalah penjelasannya:

1. Ekspresi Memulai (Starting): Ekspresi ini digunakan untuk memulai percakapan atau topik baru. Contoh ekspresi memulai adalah “Halo, apa kabar?”, “Saya ingin berbicara tentang…”, atau “Bisakah kita membahas…?” Tujuannya adalah untuk membuka jalur komunikasi dan menetapkan topik percakapan.

2. Ekspresi Mempertahankan (Continuing): Ekspresi ini digunakan untuk menjaga aliran percakapan dan menunjukkan bahwa Anda masih terlibat dalam diskusi. Contoh ekspresi mempertahankan adalah “Itu menarik, bisakah Anda memberi tahu lebih banyak?”, “Saya setuju, dan…”, atau “Oh, saya melihat, tetapi bagaimana jika…?” Tujuannya adalah untuk menjaga percakapan tetap berjalan dan mendorong pertukaran ide.

3. Ekspresi Menyimpulkan (Ending): Ekspresi ini digunakan untuk menutup percakapan atau topik dengan cara yang sopan dan efektif. Contoh ekspresi menyimpulkan adalah “Itu adalah diskusi yang bagus, terima kasih”, “Saya pikir kita telah membahas banyak hal hari ini”, atau “Mari kita lanjutkan ini lain waktu.” Tujuannya adalah untuk menutup percakapan dengan cara yang memuaskan dan menghargai waktu dan kontribusi setiap orang.

Menggunakan ekspresi-ekspresi ini dengan tepat dapat membantu siswa berkomunikasi dengan lebih efektif dalam bahasa Inggris. Selain itu, pemahaman dan penggunaan ekspresi-ekspresi ini juga dapat meningkatkan keterampilan menyimak dan berbicara siswa.